You may return most new, unopened items within 30 days of delivery for refund. Customers will be responsible for return shipping costs, however we'll cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Customized items, including rings with text or fingerprint laser engraving, are not eligible for return. No returns are accepted after 30 days from the date of the order's arrival at customer's address. All orders returned for refund for any reason other than a manufacturing defect will be subject to a 15% restocking fee as well as our actual cost of shipping deducted from the refund amount.
You should expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We are currently shipping to the United States for free. Upgraded shipping options are available at checkout. We work to ship your order out within 1 business day, but on occasion your ring may be made specifically for your order and take a little bit of time to perfectly craft. We appreciate your patience when this happens and expect the ring to ship within 2-3 business days. We also ship to Canada.
Size exchanges of non-customized rings within 30 days of purchase are free of charge other than shipping costs. It is the responsibility of the customer to ship the ring back to Delaney Rings and pay $9.95 for return shipping. After 30 days size exchanges can be done anytime for $35 on non-customized rings without inlays. Rings with inlays (such as wood or color) are $75 to exchange. Rings that have been customized are not eligible for free exchanges at any time. Non-inlay rings with engraving on the inside can be exchanged for $49. Inlay Rings with engraving can be exchanged for $99. Rings that have been engraved with fingerprint engraving can be exchanged for $85. On all exchanges, the customer is also responsible for shipping the ring to Delaney Rings and paying $9.95 for return shipping. Customers outside of the USA are responsible for actual cost of shipping any items to and from Delaney Rings, whether it's the original purchase, warranty processing, size exchanges, or any other matter.
All warranty, return, or size exchange requests require an RMA (Return Authorization) number before returning the item. Shipments received without an RMA will be refused or returned at customer's expense. All warranty and size exchange requests must be made through the retailer the customer originally purchased the ring from. If you purchased directly from DelaneyRings.com, please contact us here. If you purchased through another retailer, please contact them directly for assistance.